Issues: Android Trouble Shooting

Android: Troubleshooting

Use the following information to troubleshoot common issues when setting up email on an Android device. In the meantime, you can always use our WebMail https://www.getmymail.com.au to keep in contact with customers, friends, and family members.

Step 1: Make Sure You Can Connect to WebMail

First, connect to https://www.getmymail.com.au on your device to make sure you have an account and that your user name and password work. Go to https://www.getmymail.com.au and log in.

If you can't log in, double-check that your email account is set up and you have the correct email address and password. You might need to contact the system administrator who set up your account. 

Step 2: Double-Check Your Settings

Typing on an Android device can be tricky; it's easy to mistype a letter or two. Double-check that you're using the correct incoming and outgoing servers (host names), email address, and password to connect to your email account.

Apexhost server details.

Incoming mail server: www.getmymail.com.au
O
utgoing mail server: www,getmymail.com.au

Step 3: Try Different SMTP Ports

Typically, port 25 works well on Android devices, but sometimes ISPs or network providers block specific ports for security reasons. If port 25 doesn't work, please use port 465 for SSL or 366 for non SSL.

NOTE: The steps to change SMTP ports on your Android device might be a little different depending on your make/model and your network provider. However, all the information you need is in these steps.

To Change Your Android SMTP Port Settings

  1. Open the Email application.
  2. Press Menu and tap Accounts.
  3. Tap and hold your finger over the account you want to fix.
  4. A pop-up menu displays. Tap Account Settings.
  5. Tap Outgoing settings.
  6. Try using port 366. Tap Next to see if it will work.
  7. If that doesn't work, repeat steps 1-5, select SSL for the Security type and try port 465.
  8. Tap Next to see if it will work.

Step 4: Contact Customer Support

If you've gone through these steps and still can't get your email account to work on your device, please contact customer support on support@apexhost.com.au 

  • 3 Users Found This Useful
Was this answer helpful?

Related Articles

Set up the Android for IMAP with SSL (recommended)

How to setup the Android for IMAP using SSLThis article assumes you have already created an email...

Set up iPhone for IMAP using SSL (recommended)

This article explains how to setup the iPhone for use on the Apexhost mail servers using IMAP and...

Set up the iPhone for Apexhost POP3

How to setup the Iphone on the Apexhost POP3 system. Tap on Settings > Mail, Contacts,...

Set up iPad for IMAP using SSL (recommended)

How to setup iPad for IMAP using SSL (recommended)This article will show you how to setup the...

Set up the Android for IMAP/POP3

This article is to assist you in setting up your Android for Apexhost mail servers. Note there...