This article introduces cPanel for Apexhost customers and explains what it is used for, how to access it, and the most common areas you may need when managing a Linux hosting service. cPanel is the main control panel used for Linux shared hosting at Apexhost. If your website runs on a Linux hosting plan, cPanel is usually where you manage website files, domains, email-related settings that apply to the hosting environment, databases, FTP accounts, redirects and other hosting features.
Understanding how cPanel works can help you manage your hosting service more confidently and avoid common mistakes that may affect your website or connected services.
What is cPanel?
cPanel is a web-based hosting control panel designed to help customers manage Linux hosting services through a browser. Instead of making server changes through command-line tools, cPanel provides a graphical interface for common website and hosting tasks.
At Apexhost, Linux shared hosting services are generally managed in cPanel. This makes it the main place to perform day-to-day hosting tasks for many websites, especially WordPress sites and other PHP-based applications.
Depending on your hosting plan, cPanel may include tools for:
* Managing website files
* Uploading or editing content
* Creating and managing FTP accounts
* Creating and managing databases
* Managing domains, subdomains and redirects
* Updating DNS zone records where available
* Reviewing resource usage or account settings
* Accessing application installers or website management tools
When you would use cPanel
You would usually use cPanel when you need to manage the technical settings of a Linux hosting service rather than account-level billing or support information.
Common reasons to log in to cPanel include:
* Uploading website files
* Installing or managing WordPress
* Creating an FTP account for a developer or staff member
* Creating a MySQL database for a website or application
* Setting up a subdomain
* Creating a redirect from one page or domain to another
* Reviewing file permissions or disk usage
* Accessing website tools provided within the hosting account
For invoices, account contact details, domains attached to your customer account and support tickets, you would generally use the Apexhost Client Area instead of cPanel.
Before you begin
Before accessing cPanel, make sure you have:
* An active Apexhost Linux hosting service
* Access to the Apexhost Client Area account that owns the service
* Permission to manage the hosting service on behalf of the account holder or organisation
* The correct service selected if your account has more than one hosting product
If you are unsure whether your hosting uses cPanel or another control panel, review your service details in the Apexhost Client Area. Linux hosting is generally managed in cPanel, while Windows hosting is generally managed in SolidCP.
How to access cPanel
1. Go to the Apexhost website.
2. Select Client Area.
3. Log in using the email address and password associated with your Apexhost account.
4. Open the services or products area of the Client Area.
5. Select the Linux hosting service you want to manage.
6. Review the available service management options.
7. Select the cPanel login option if it is available for that service.
8. Wait for cPanel to open in your browser.
If your account contains multiple services, take care to open the correct hosting service before selecting the cPanel access option.
Main areas of cPanel
cPanel contains many tools, but most customers only need a smaller set of features for day-to-day hosting management.
Files
The Files section is used to manage website content and hosting storage. You may use it to upload files, edit files, create folders and review file permissions. This area is commonly used when publishing or updating a website.
Domains
The Domains area is used to manage connected domains, subdomains and redirects, depending on the account configuration. This is useful when pointing additional website addresses to the hosting service or organising multiple sites.
Databases
The Databases section is used to create and manage databases and database users. Many websites, including WordPress and other content management systems, rely on a database to store content, settings and user information.
FTP
The FTP tools are used to create separate file transfer accounts for authorised users. This can be useful when a developer or third party needs file access without being given the main account login.
Applications or WordPress tools
Some cPanel environments include tools for installing or managing common applications such as WordPress. These can simplify initial setup and ongoing website management.
Metrics and account information
Some sections show account usage details such as storage, bandwidth or other hosting statistics. These tools can help identify whether your hosting account is approaching its limits.
Important things to remember
* cPanel is used for Linux hosting services, not Windows hosting services.
* Changes made in cPanel can affect website availability, functionality and security.
* DNS changes should only be made if you understand what each record does.
* Database and file changes should be made carefully, especially on live websites.
* Keep login details secure and only provide access to trusted users.
* If possible, take a backup before making major website or configuration changes.
Troubleshooting
I cannot find the cPanel login option
Confirm that the service you opened is a Linux hosting service. If the service is a Windows hosting plan, it may use SolidCP instead of cPanel.
I cannot log in to the Apexhost Client Area
Check that you are using the correct account email address. If required, use the password reset option on the Client Area login page.
cPanel opens but I do not know which tool to use
Start by identifying the type of task you need to complete, such as files, databases, domains or FTP. If you are unsure, review the relevant Apexhost knowledgebase article before making changes.
My website stopped working after a change
Review the last change made in cPanel and undo it if possible. Common causes include incorrect file changes, DNS updates, redirects, permissions or database settings.
Frequently asked questions
Is cPanel the same as the Apexhost Client Area?
No. The Apexhost Client Area is used for account, billing, service and support management. cPanel is used for managing the technical features of a Linux hosting service.
Does every Apexhost hosting service use cPanel?
No. Linux shared hosting generally uses cPanel. Windows hosting generally uses SolidCP.
Can I manage WordPress from cPanel?
In many cases, yes. cPanel may provide file, database and WordPress-related tools that help you install or manage a WordPress site.
Should I edit DNS records in cPanel?
Only if your service includes DNS management there and you understand the impact of the change. Incorrect DNS changes can affect websites, email delivery and third-party services.
Related Articles
* Welcome to Apexhost (Getting Started)
* Choosing the Right Hosting (Getting Started)
* Website Hosting Explained (Getting Started)
* Windows vs Linux Hosting (Getting Started)
* Hosting Terminology (Getting Started)
* Logging In (Apexhost - Client Area)
* Managing Services (Apexhost - Client Area)
* Setting up your WordPress Site Builder in cPanel
Need More Help?
If you require further assistance, please contact Apexhost Support at support@apexhost.com.au.
