This article explains how to update account holder details for an Apexhost account, including changing the main contact, adding additional contacts and requesting a change of ownership after selling or transferring a business.

Keeping your account contact details accurate is important because Apexhost uses these details for billing notices, service notifications, domain renewal reminders and account verification. Incorrect or outdated information can delay support, renewals or ownership-related requests.

Before updating account holder details, make sure you have access to the current Apexhost Client Area login and the email address currently listed on the account.

You may need the following information:

* The current account holder email address

* The new contact's full name

* The new contact's email address

* Postal address and phone number

* ABN or ACN, if the account is for a business

* Details of any domains or services affected by the change

Use this process if you need to update the main account contact details or add additional contacts to your Apexhost account.

1. Log in to the Apexhost Client Area at www.apexhost.com.au.

2. Hover over My Account in the top right-hand corner.

3. Select Edit Details.

4. Select Contacts.

5. Make sure Add New Contact is selected.

6. Enter the new contact's details.

7. Select Save Changes.

After saving the change, review the account details to confirm the information is correct. If the new contact should receive billing, support or service notifications, check that the appropriate contact permissions and email preferences have been selected.

If you have sold your business or need to transfer account ownership to another person or organisation, Apexhost needs written confirmation from the current account holder.

1. Send an email to billing@apexhost.com.au from the current account holder's registered email address.

2. In the email, state that you are requesting a change of owner.

3. Include the new owner's full details, including name, email address, postal address, phone number and ABN or ACN if applicable.

4. Include any relevant service or domain details so the request can be matched to the correct account.

5. Wait for Apexhost to review the request and confirm any additional information required.

Ownership changes may require verification before they can be completed. This helps protect the account, services and domains from unauthorised changes.

Changing the Apexhost account holder does not always change the legal registrant of a domain name. Domain ownership is managed through the domain registrant details recorded for the domain.

If your domain name was not purchased through Apexhost, contact your domain name provider to request a change of registrant. If the domain is managed through Apexhost, include the domain name in your ownership change request so the appropriate process can be confirmed.

* Use an email address that the account owner can reliably access.

* Keep billing and technical contacts up to date so important service notices are not missed.

* Do not share Client Area login details between staff members. Add separate contacts where possible.

* If a staff member leaves your organisation, update or remove their contact access promptly.

* For business accounts, make sure the ABN or ACN matches the new organisation details.

If you cannot access the current account holder email address, contact Apexhost Support and explain the situation. Additional verification may be required before account details can be changed.

Check the contacts listed in the Client Area and review which contact is assigned to receive billing emails. Update the contact details and save the changes.

Account contact details and domain registrant details are separate. If the domain registrant must change, request a change of registrant through the domain provider or contact Apexhost if the domain is managed with Apexhost.

Yes. You can add additional contacts through the Client Area and assign the appropriate contact details and notification preferences.

Ownership changes usually require confirmation from the current account holder or suitable verification. This protects the account from unauthorised changes.

Not always. Domain ownership is controlled by the domain registrant details. A separate change of registrant may be required.

* Logging in to the Apexhost Client Area

* Updating billing details

* Managing domain registrant details

* Adding contacts to your account

If you require further assistance, please contact Apexhost Support at support@apexhost.com.au.