Update Your Credit Card and Pay an Apexhost Invoice
Introduction
This article explains how to update your credit card details in the Apexhost Client Area and how to manually pay an Apexhost invoice. Keeping your payment details current helps prevent failed payments, overdue invoices and service interruptions.
You can use these instructions when your card has expired, your bank has issued a replacement card, you want to add a new payment method, or you need to pay an invoice manually.
Before You Begin
Before updating your payment details or paying an invoice, make sure you have:
* Access to the email address used for your Apexhost account.
* Your Apexhost Client Area password.
* Your current credit card details.
* Permission to manage billing for the account.
If you have forgotten your password, use the password reset option on the Client Area login page.
How to Update Your Credit Card Details
Follow these steps to add a new credit card and remove outdated card details from your Apexhost account.
1. Go to www.apexhost.com.au.
2. Select Client Area in the top-right corner of the website.
3. Enter the email address used for your Apexhost invoices and your Client Area password.
4. After logging in, hover over My Account in the top-right corner.
5. Select Edit Details.
6. Select Payment Details.
7. Select Add New Payment Method.
8. Enter your new credit card details carefully and save the payment method.
9. Confirm that the new payment method has been added successfully.
10. Delete any old or expired credit card details that should no longer be used.
Your Apexhost account will now use the updated payment details for future payments where applicable.
How to Manually Pay an Apexhost Invoice from the Client Area
You can manually pay an invoice from the Apexhost Client Area if an invoice is unpaid, overdue or if you prefer to make the payment before the due date.
1. Go to www.apexhost.com.au.
2. Select Client Area in the top-right corner.
3. Log in using the email address and password for your Apexhost account.
4. Select My Invoices.
5. Select the invoice number for the invoice you want to pay.
6. Review the invoice amount and details to make sure you are paying the correct invoice.
7. Select the payment button or Pay Now.
8. Enter your credit card details if prompted.
9. Complete the payment.
After payment is successful, a receipt is usually issued immediately to the billing email address on your account.
How to Pay from an Invoice Email
You can also pay an Apexhost invoice using the payment link included in the invoice email.
1. Open the Apexhost invoice email.
2. Scroll through the email until you find the payment or account login link. The email may include wording similar to: To update or change the credit card details we hold for your account, please login at…
3. Select the link in the email.
4. Select Pay Now.
5. Follow the on-screen instructions to complete the payment.
For security, only use invoice links from legitimate Apexhost emails and avoid entering payment details after following links from suspicious or unexpected messages.
Additional Information
Best Practices for Payment Details
* Update your credit card details before the old card expires.
* Remove old payment methods that are no longer valid.
* Make sure your billing email address is current so you receive invoices, receipts and payment notifications.
* Check that the invoice amount and service details are correct before making a manual payment.
Security Considerations
Apexhost will never require you to share your full credit card details by email. Enter card details only through the secure Apexhost Client Area or the secure payment page linked from a legitimate invoice.
Troubleshooting
I cannot log in to the Client Area
If you cannot log in, confirm that you are using the email address associated with your Apexhost invoices. If you do not know your password, use the password reset link on the Client Area login page.
My payment was declined
A declined payment may be caused by incorrect card details, an expired card, insufficient funds, bank restrictions or fraud protection checks. Confirm the card details, contact your bank if needed, then try the payment again.
I paid an invoice but it still shows as unpaid
Allow a short time for the payment status to update. If the invoice still appears unpaid after receiving a receipt or payment confirmation, contact Apexhost Support and include the invoice number.
My service has been suspended
If a service has been suspended because of an overdue invoice, pay the outstanding invoice as soon as possible. If the service does not reactivate after payment, contact Apexhost Support for assistance.
Frequently Asked Questions
Can I update my credit card before an invoice is due?
Yes. You can update your payment details in the Client Area at any time so future payments use the correct card.
Will I receive a receipt after paying an invoice?
Yes. After a successful payment, a receipt is usually sent immediately to the billing email address on your Apexhost account.
Should I delete my old card after adding a new one?
Yes, if the old card has expired or should no longer be used. This helps prevent accidental payment attempts using outdated details.
Can I pay an invoice directly from the invoice email?
Yes. Apexhost invoice emails include a link that allows you to view and pay the invoice. Always confirm the email is legitimate before selecting any payment link.
Related Articles
* How to access the Apexhost Client Area
* How to reset your Apexhost Client Area password
* Understanding Apexhost invoices and billing
* Troubleshooting failed invoice payments
Need More Help?
If you require further assistance, please contact Apexhost Support at support@apexhost.com.au.
