Apexhost Support can help with questions about your hosting services, domains, DNS, email, websites and related account matters. The best way to request help is to create a support ticket so your enquiry can be tracked and handled by the appropriate team.

You can create a support ticket through the Apexhost website or by emailing support@apexhost.com.au.

To help Apexhost Support investigate your request efficiently, have the following details ready where relevant:

* Your domain name or service name

* A clear description of the issue or question

* Any error messages you are seeing

* The approximate time the issue started

* Screenshots, if they help show the problem

1. Visit the Apexhost website and sign in to your account if required.

2. Open the support or contact area.

3. Create a new support ticket and choose the most relevant department or category.

4. Enter a clear subject and describe the issue in as much useful detail as possible.

5. Attach any relevant screenshots or files if they help explain the issue.

6. Press the send button once to submit the ticket.

After the ticket is submitted, Apexhost Support will review your request and respond as soon as possible.

Please only press the send button once. Pressing it multiple times can create duplicate support tickets. Duplicate tickets may slow down the response process because support staff need to review and consolidate repeated requests.

* Use a specific subject line, such as “Email not sending from example.com” rather than “Help”.

* Include the affected domain, mailbox, website or service.

* Describe what you expected to happen and what happened instead.

* Avoid creating multiple tickets for the same issue unless Apexhost Support asks you to do so.

If duplicate tickets were created, wait for Apexhost Support to respond. Avoid submitting another ticket for the same issue unless you have new information to add.

Check your junk or spam folder and confirm you used the correct email address. If you contacted support by email, make sure the message was sent to support@apexhost.com.au.

Yes. You can email Apexhost Support at support@apexhost.com.au.

Duplicate tickets can make it harder to track the issue and may increase the time needed to process your request.

Include the affected service, domain name, a clear description of the problem, any error messages and screenshots where helpful.

* Client Area guide

* Managing your hosting services

* Troubleshooting email issues

If you require further assistance, please contact Apexhost Support at support@apexhost.com.au.