How to Update Your Billing Details in the Apexhost Client Area
This article explains how to update your billing details and manage saved payment methods in the Apexhost Client Area. Keeping your billing information current helps ensure invoices are paid on time and reduces the risk of service interruptions caused by failed payments.
Before You Begin
Before updating your billing details, make sure you have:
* Access to your Apexhost Client Area account.
* The email address and password for the account holder or an authorised contact.
* Your current billing address and contact details.
* The credit card or payment method details you want to add or update, if applicable.
Update Your Account Details
Use the following steps to update your account billing information.
1. Log in to the Apexhost Client Area.
2. Hover your cursor over My Account in the top-right corner of the page.
3. Select Edit Details.
4. Review the information on the Account Details page.
5. Update any required billing details, such as your name, company name, address, phone number or email address.
6. Save your changes.
After saving, your updated details will be used for future invoices and account communications where applicable.
Manage Payment Methods
You can also add, update or remove saved credit card details from the Client Area.
1. Log in to the Apexhost Client Area.
2. Hover your cursor over My Account in the top-right corner of the page.
3. Select Edit Details.
4. From the Account Details page, select Payment Methods.
5. Add a new payment method, update an existing card or remove a saved card as required.
6. Confirm that the correct payment method is available for future invoice payments.
Important Billing Notes
* Ensure your billing address matches the details associated with your payment method where possible.
* If your card has expired, update it before your next invoice due date.
* If you are transferring services away from Apexhost or cancelling all Apexhost services, remove any saved credit card details you no longer want stored on the account.
* Removing a payment method does not cancel active services. If you no longer require a service, submit the appropriate cancellation request before the renewal date.
Troubleshooting
I cannot access the Client Area
If you cannot log in, check that you are using the correct email address for your Apexhost account. If needed, use the password reset option on the Client Area login page.
My card is not saving
Confirm that the card details are correct and that the card has not expired. If the issue continues, try again using a different browser or contact Apexhost Support.
I was charged after cancelling or transferring services
Review whether any active services, unpaid invoices or saved payment methods remain on the account. Removing a credit card helps prevent accidental future payments, but service cancellation should also be completed where required.
Frequently Asked Questions
Can I remove my saved credit card?
Yes. You can remove saved credit card details from the Payment Methods page in the Client Area.
Will changing my billing details affect my services?
No. Updating your billing contact details does not change your hosting, domain or email services. It only updates the account information used for billing and communication.
Do I need to update my billing details before an invoice is issued?
It is best to keep your details up to date before invoices are generated, especially if your address, company name, email address or payment method has changed.
Related Articles
* How to log in to the Apexhost Client Area
* How to pay an invoice
* How to cancel an Apexhost service
* How to update account contacts
Need More Help?
If you require further assistance, please contact Apexhost Support at support@apexhost.com.au.
