The Apexhost Client Area is the secure customer portal used to manage your hosting services, domain names, invoices, account details and support requests. If you are an Apexhost customer, signing in to the Client Area gives you access to the tools and information needed to keep your account up to date.

This guide explains how to log in to the Apexhost Client Area, what you need before you begin, what you can do after signing in, and how to resolve common Client Area login issues.

The Apexhost Client Area is your central account dashboard. It is separate from other systems such as your hosting control panel, website administrator login, FTP account or email mailbox. This means your Client Area password is usually different from the passwords you use for your website, hosting or email services.

You should use the Client Area when you need to:

* View or manage active hosting services.

* Manage domain names and renewals.

* View invoices, payments and billing history.

* Update account and contact details.

* Open a support ticket or review existing support requests.

* Check important account or service information.

Keeping your Client Area details accurate helps Apexhost verify your account and provide support more efficiently.

Before logging in, make sure you have:

* Your registered Apexhost email address.

* Your Client Area password.

* Access to your email inbox, in case you need to reset your password.

* The Apexhost website address: https://www.apexhost.com.au.

If you manage services for a business, use the email address associated with the business client profile. A domain name can help Apexhost Support locate an account, but it is not normally used as the login username.

1. Go to https://www.apexhost.com.au.

2. Select Client Area in the top-right corner of the website.

3. Enter the email address attached to your Apexhost client profile.

4. Enter your Client Area password.

5. Select the login button to access your account.

6. After logging in, you will be taken to your Client Area dashboard.

[Screenshot: Apexhost Client Area login page]

After signing in, use the Client Area dashboard and the My Account menu to manage your Apexhost account.

* View and update your client profile details.

* Manage hosting services, domain names and renewals.

* Check invoices, payment information and billing history.

* Open new support tickets or review existing requests.

* Access account settings and service information.

If you know the email address on your Apexhost client profile but cannot remember the password, use the password reset option on the login page.

1. Open the Client Area login page.

2. Select Forgot Password?.

3. Enter the email address linked to your Apexhost client profile.

4. Check your inbox for the password reset email.

5. Follow the instructions in the email to create a new password.

6. Return to the Client Area login page and sign in with your new password.

If the reset email does not arrive, check your spam or junk folder and confirm you are using the correct client profile email address.

If you cannot remember the email address or account details associated with your client profile, contact Apexhost Support and ask for help confirming your current details.

To help locate your account quickly, include the business name connected to the account or the domain name hosted with Apexhost.

If you cannot log in to the Apexhost Client Area, try the checks below.

The email address may be typed incorrectly, may contain an extra space, or may not be the address registered to the client profile. Re-enter the email address carefully and try any other email address that may have been used when the account was created.

Make sure you are using your Client Area password, not your hosting control panel, website admin, FTP or email mailbox password. If you are unsure whether the password is current, use the Forgot Password? option to reset it.

Check your spam or junk folder and allow a few minutes for the email to arrive. If it still does not appear, confirm that you entered the correct client profile email address.

Browser settings can interfere with login sessions. Make sure cookies are enabled, then try another browser, a private browsing window or another device.

If your account appears locked, the password reset email does not arrive, or you no longer have access to the email address on file, contact Apexhost Support for assistance.

* Use a strong, unique password for your Apexhost Client Area.

* Do not share your personal login details with other people.

* Keep your account email address and contact details up to date.

* Use authorised contacts or additional users where multiple people need access to the same account.

* Sign out when using a shared or public computer.

No. Use the email address registered to your Apexhost client profile. Your domain name can help support locate your account, but it is not used as your Client Area login.

Not usually. Your Client Area password is separate from passwords for your hosting control panel, website administrator account, FTP account or email mailbox.

Select Forgot Password? on the Client Area login page, enter your registered email address and follow the instructions in the password reset email.

Yes, additional contacts or users may be configured for an account. Each user should use their own authorised login details where access has been set up.

The service may be listed under another Apexhost account, another contact profile or a different client email address. Contact support with your business name and domain name if you need help locating the service.

If you are new to the Apexhost Client Area, you may also find these related knowledgebase articles useful:

* Resetting your Client Area password

* Updating your billing details

* Creating a support ticket

* Managing hosting services

* Paying invoices online

* Updating account contact information

If you require further assistance, please contact Apexhost Support at support@apexhost.com.au.